Subscription & Auto-Renewal Terms

Last updated: July 17, 2026

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How the subscription works

The ZERO Filtered Showerhead is a one-time purchase — you buy it once and it's yours. The part that keeps your water clean over time is the filter, and filters wear out. To keep your showerhead performing, Aguacero replaces your filter on a recurring schedule so you never have to remember to reorder.

When you check out, your showerhead comes with a filter subscription that automatically ships a replacement filter every 90 days. This is a negative-option, automatic-renewal subscription: it renews on its own and continues until you cancel it. You are not locked into a contract or a minimum number of shipments — you can cancel at any time (see How to cancel, pause, or skip).

Your subscription is managed through Recharge, our subscription provider, from a secure customer account (the "customer portal") tied to your email.

Your free first filter — and when recurring billing starts

The first ("Initial") filter is included at no charge with your showerhead. You are not billed for that first filter, and no filter charge is applied when you buy your showerhead.

Recurring billing begins with your next filter shipment — the first replacement filter that ships after your free one. At that point, and for every shipment after it, we charge the payment method on file the recurring price shown at checkout, which is currently $34.00 (USD) every 90 days, shipping included. Your first recurring charge falls approximately 90 days after your order, on the schedule shown in your Recharge account.

To put it plainly: free first filter → then $34.00 every 90 days, automatically, until you cancel.

Billing & authorization

By starting a filter subscription, you authorize Aguacero (POSIBLEX LLC) and our provider Recharge to automatically charge your payment method on file, on a recurring basis, without further action or approval from you, until you cancel.

• Recurring amount: currently $34.00 (USD) per shipment (the exact price is always the one shown to you at checkout and in your account).
• Recurring frequency: every 90 days.
• What's included: one replacement filter per charge, with shipping included.
• When you're charged: we charge your payment method before each shipment, on your renewal date.
• How long it continues: the subscription renews automatically and continues indefinitely until you cancel it.
• Applicable sales tax is added where required, based on your shipping address.

This authorization stays in effect for each renewal until you cancel, or until we or you end the subscription as described in these terms.

Renewal reminders

You'll never be charged by surprise. Before every recurring charge, we email you a renewal reminder (the upcoming-order notification) letting you know a filter shipment and charge are coming up, the amount, and the date. That email also links you straight to your account so you can skip, reschedule, change, or cancel before the charge happens if you want to.

If a payment fails

If your card on file is declined or fails, we'll email you right away and retry the charge over the next few days so your filter shipment isn't interrupted. You can update your payment details anytime in your account. See Failed payments below.

How to cancel, pause, or skip

Cancelling is as easy as signing up — and you can do it entirely online, without calling or emailing anyone. There is no penalty and no cancellation fee.

To cancel, pause, or skip online (fastest):

1. Go to your Recharge customer portal — use the "Manage subscription" link in any Aguacero subscription or renewal-reminder email, or log in from your account at tryaguacero.com.
2. Select your filter subscription.
3. Choose Cancel, Pause, or Skip next shipment — whichever you want.
4. Confirm. That's it — you'll get an email confirming the change.

• Cancel ends future charges and shipments. Your subscription won't renew again.
• Pause temporarily stops shipments and charges; resume whenever you're ready.
• Skip removes just your next shipment and charge, then resumes on the following cycle.

Prefer email? You can also cancel by emailing support@tryaguacero.com from the email address on your account (or including your order number). We'll process your cancellation promptly and confirm it in writing.

Timing matters: to avoid your next charge, cancel or skip before your next scheduled charge date (shown in your account and in your renewal-reminder email). If a charge has already processed, that shipment is on its way — cancelling stops all future charges, and any refund on a filter already shipped is handled under our guarantee (see Refunds & guarantee).

Changing your plan or frequency

Your subscription flexes to fit you. From your Recharge customer portal, anytime, you can:

• Reschedule your next shipment to an earlier or later date.
• Change how often you receive filters (adjust the 90-day frequency).
• Update your shipping address or payment method.
• Add or swap products on your subscription where available.

Changes take effect on your next scheduled order. If you'd rather we make a change for you, email support@tryaguacero.com and we'll take care of it.

Price changes

Our current recurring price is $34.00 (USD) every 90 days. If we ever change the price of your subscription, we'll email you in advance so you have time to decide. If you keep your subscription active after a price change takes effect, that means you accept the new price. If you don't want to continue at the new price, you can cancel anytime before it takes effect — no fee, no hassle — using the steps above.

Refunds & guarantee

Aguacero is backed by our 60-day money-back guarantee. For details on refunds — including refunds on filters that have already shipped, and how returns work — see our Refund & Return Policy and the 60-day money-back guarantee on tryaguacero.com.

Cancelling a subscription stops future charges. Whether a past charge is refundable is governed by the Refund & Return Policy and the money-back guarantee.

Failed payments

If a recurring charge is declined, here's what happens:

1. We'll email you to let you know the payment didn't go through.
2. We may retry the charge over the following days.
3. We'll ask you to update your payment details in your account.
4. If payment can't be collected after our attempts, we may pause or cancel the subscription until your payment method is updated. No filter ships while a payment is unresolved.

Updating your card takes a few seconds in the customer portal and keeps your filters coming without interruption.

Governing terms

These Subscription & Auto-Renewal Terms are part of, and incorporated into, our Terms of Service. If anything here conflicts with the Terms of Service, these subscription-specific terms control for subscription matters. These terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules, and any dispute is subject to the dispute-resolution and binding-arbitration provisions in our Terms of Service. Please review the full Terms of Service and Privacy Policy on tryaguacero.com.

Nothing in these terms limits any rights you have that cannot be waived under applicable state or federal law, including automatic-renewal and consumer-protection laws.

Contact

Questions about your subscription, a charge, or cancelling? We're real people and we answer.

Aguacero (operated by POSIBLEX LLC, New Mexico) Subscription & cancellation support: support@tryaguacero.com Billing questions: billing@tryaguacero.com Web: tryaguacero.com