Shipping Policy

Last updated: July 17, 2026

Where we ship

We currently ship to addresses within the United States. International shipping and additional markets are coming soon — if you're outside the U.S. and want Aguacero, email us at support@tryaguacero.com and we'll let you know what's possible.

Shipping cost

Shipping is free on all U.S. orders. There's no minimum spend and no separate handling fee. The price you see is the price you pay.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Once your order is packed and handed to the carrier, it enters transit and your delivery window begins.

Orders placed on weekends or holidays begin processing the next business day.

Delivery estimates

We'd rather set an honest expectation than an optimistic one, so here's exactly where things stand.

• During launch: to get Aguacero into your hands as we scale, some orders ship from our international fulfillment partner. Estimated delivery for these orders is about 10–15 business days after processing.
• Standard (as U.S. domestic fulfillment scales): estimated delivery is about 3–5 business days after processing.

The delivery estimate that applies to your order is shown at checkout and in your order confirmation email. That estimate is the one to trust — it reflects where your specific order is shipping from. Delivery times are estimates, not guarantees, and can be affected by carrier volume, weather, and other factors outside our control.

Order tracking

As soon as your order ships, we'll email you a tracking number and link so you can follow it to your door. If you haven't received tracking within a few business days of ordering, check your spam folder first, then reach out to support@tryaguacero.com and we'll track it down for you.

Subscription shipments

Your Aguacero filter works best when it's fresh, so replacement filters ship automatically every 90 days on the schedule tied to your subscription.

• Shipping is included on every subscription order.
• We send a renewal reminder email before each charge, so you're never caught off guard.
• You control the schedule. You can manage, reschedule, skip, or cancel anytime from your account or by emailing support@tryaguacero.com.

Incorrect or undeliverable addresses

Please double-check your shipping address at checkout — address accuracy is the customer's responsibility.

If you notice a mistake, email us at support@tryaguacero.com as soon as possible. If your order hasn't shipped yet, we'll correct the address right away. Once an order is in transit we usually can't reroute it.

If a package is returned to us as undeliverable (wrong address, unclaimed, or refused delivery), we'll contact you to arrange reshipment. Reshipping costs from an incorrect address provided at checkout may be the customer's responsibility.

Delayed, lost, or stolen packages

If your tracking shows a delay, hang tight — carriers occasionally run behind due to weather or high volume, and most delayed packages still arrive. Carrier delays are outside our control, but we're happy to help you look into it.

If your package is marked delivered but you can't find it, or it appears lost or stolen in transit, email support@tryaguacero.com with your order number. We'll help you file a claim with the carrier and, at our discretion, replace the order so you're not left without your Aguacero. We stand behind getting you what you paid for.

Sales tax

For U.S. orders, sales tax is applied where required and calculated automatically at checkout based on your shipping address. Because domestic orders ship within the United States, there are no import duties or customs fees.

Contact

Questions about your order or this policy? We're real people and we answer.

Aguacero (operated by POSIBLEX LLC, New Mexico) Email: support@tryaguacero.com Web: tryaguacero.com