Refund & Return Policy

Last updated: July 17, 2026

We want you to love your Aguacero. So we made the promise simple: try it, live with it, and if it isn't for you, we'll make it right. No hoops. No restocking fees. No "gotcha" fine print.

---

The short version

Everything below is the detail. If you ever have a question, just email us at support@tryaguacero.com and a real person will help.

---

How to start a return

1. Email support@tryaguacero.com with your order number and let us know what you'd like to do (return, exchange, or warranty claim).
2. We'll reply with a prepaid return shipping label and simple instructions — usually within one business day.
3. Pack the item, attach the label, and drop it off. That's it.

You don't need the original box to be perfect, and you don't need to explain yourself. If the product didn't work out, we want to know so we can keep getting better.

---

Return window & conditions

• You have 60 days from the date your order is delivered to request a return under our Money-Back Guarantee.
• The ZERO Filtered Showerhead can be returned even if you've installed and used it — that's the whole point of a real 60-day trial.
• Replacement filters must be unopened and unused to be returned on their own (see Filters & consumables below).
• Gift cards and any items marked final sale are not returnable (see Non-returnable items).

Returns requested after the 60-day window may not be eligible for a refund, but reach out anyway — if something is defective, our 1-Year Limited Warranty may still have you covered.

---

Refund method & timing

• Approved refunds are issued to your original payment method.
• Once we receive and inspect your return, we approve most refunds right away.
• After approval, refunds typically post to your account within 5–10 business days, depending on your bank or card issuer.

You'll get an email confirmation when your refund is on its way. Original shipping charges, if any, are refunded as part of a Money-Back Guarantee return.

---

Free return shipping (how the label works)

Return shipping is on us. When you start a return, we email you a prepaid, pre-addressed shipping label.

1. Print the label (or show the QR code at a carrier location, if included).
2. Attach it to your package.
3. Drop it off at the carrier location noted in your email.

You won't be charged for the label, and nothing is deducted from your refund for return shipping.

---

Exchanges

Need a different item instead of a refund? No problem. Email support@tryaguacero.com with your order number and what you'd like instead.

• The simplest path is usually a refund on the returned item plus a new order for the one you want, so you're never waiting on stock.
• If you'd prefer a straight swap, tell us and we'll arrange it. Return shipping on exchanges is free, just like our returns.

---

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, we'll fix it fast — no return shipping, no runaround.

1. Email support@tryaguacero.com within 30 days of delivery.
2. Include your order number and a photo or short description of the issue.
3. We'll send a free replacement or issue a full refund — your choice.

In most cases, you won't need to ship anything back. Keep the affected item; we'll take care of the rest at our discretion.

---

Filters & consumables

Replacement filters are consumable products, so they follow a couple of common-sense rules:

• Unopened and unused filters can be returned within the return window for a refund.
• Opened or used filters aren't eligible for a standalone return — but they're still covered if they arrive defective, or as part of your 60-Day Money-Back Guarantee on your first Aguacero purchase.

If a filter shows up damaged or defective, don't send it back. Just email us with a photo and we'll replace it.

---

Subscription orders & refunds

Your filters can ship on a subscription (managed through Recharge) so you never run dry. You're always in control:

• Cancel, pause, or skip anytime from your account before your next scheduled charge — no penalties and no fees.
• Log in, choose what you want to do, and the change takes effect immediately for your next order.

Charged for a renewal you didn't want? It happens — we'll make it right. Email support@tryaguacero.com and, as long as the filter is unopened and within the return window, we'll cancel the subscription going forward and refund the renewal once we receive the returned filter.

For the full mechanics of billing dates, renewals, and auto-renewal, see our Subscription & Auto-Renewal Terms.

---

1-Year Limited Warranty

We stand behind the ZERO Filtered Showerhead with a 1-Year Limited Warranty from the date of delivery.

What's covered

• Manufacturing defects in materials or workmanship on the ZERO showerhead.
• If a covered defect appears, we'll provide a free replacement or a refund at our discretion.

What's not covered

• Normal wear and tear over time.
• Damage from misuse, accidents, improper installation, unauthorized modifications, or use outside the product's intended purpose.
• Replacement filters, which are consumables designed to be used up and replaced (though defective filters are always covered — see Filters & consumables).

How to file a warranty claim

1. Email support@tryaguacero.com with your order number.
2. Attach photos and a short description of the issue.
3. We'll review and, if it's a covered defect, arrange your free replacement or refund.

This limited warranty gives you specific legal rights, and you may also have other rights that vary by state.

---

Late or missing refunds

If your refund is approved but you haven't seen it yet:

1. Check again — refunds can take a few business days to post after approval.
2. Contact your bank or card issuer. Posting times vary and there's often a processing delay on their end.
3. Still nothing? Email us at support@tryaguacero.com and we'll track it down with you.

We won't leave you chasing a refund on your own.

---

Non-returnable items

A few things can't be returned:

• Gift cards
• Items marked final sale (if any)

Everything else is covered by the guarantee and warranty above.

---

Contact

Questions about a return, refund, exchange, or warranty? We're here and we answer.

Aguacero (operated by POSIBLEX LLC, New Mexico) Email: support@tryaguacero.com Web: tryaguacero.com

We read every message, and we'll always try to make it right.